Effective Date: April 1st, 2013.
The terms “you,” “your,” and “yours” refer to the customer/purchaser utilizing our Site. The terms “Coins.co.th”, “we”, “us”, and “our” refer to Coins TH Co., Ltd.
How we collect information about you
When you visit the Coins.co.th website or use Coins.co.th services or Coins.co.th application, we collect information sent to us by your computer, mobile phone, or other access device. This information may include your IP address, device information including, but not limited to, identifier, name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site and the pages you accessed on our website. To be eligible to use the Coins.co.th services, you must be at least 18 years old (or the applicable age of majority and contractual capacity). By accessing or using the Coins.co.th services you represent and warrant that you are 18 or older.
If you create an account or use Coins.co.th services, we may collect the following types of information:
- Contact information – your name, address, phone, email, Skype ID and other similar information.
- Financial information – the full bank account and routing numbers and/or credit card numbers that you link to your Coins.co.th Account or input when you use paid Coins.co.th Services.
Before permitting you to use Coins.co.th services, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth, social security number government identification number or other personal information. We may also obtain information about you from third parties such as credit bureaus and identity verification services. When you use Coins.co.th services, we collect information about your transactions and your other activities on our website and we may collect information about your computer, mobile device, or other access device for fraud prevention purposes to monitor for possible breach of your Coins.co.th Account, and to identify any malicious software or other activity that may harm Coins.co.th or its users.
In order to help protect you from fraud and misuse of your personal information, we may collect information about your use and interaction with our website or Coins.co.th services. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity that may affect the availability of Coins.co.th services.
Finally, we may collect additional information form or about you in other ways such as contacts with our customer support team.
When you access our website or content or use our application or Coins.co.th services, we or companies we work with may place small data files called cookies or pixel tags on your computer or other device. We use these technologies to:
- Recognize you as a Coins.co.th customer;
- Customize Coins.co.th services, content, and advertising;
- Measure promotional effectiveness; and
- Collect information about your computer or other access device to mitigate risk, help prevent fraud and promote trust and safety.
We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.
We also use Local Shared Objects, commonly referred to as “Flash cookies,” to help ensure that your account security is not compromised, to spot irregularities in behavior to help prevent fraud, and to support our sites and services.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website. The help section of most browsers or browser add-ons provides instructions on blocking, deleting or disabling cookies.
How we protect and store personal information
Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user. Coins.co.th takes reasonable precautions, as described herein, to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
We store and process your personal information on our computers in Asia Pacific and elsewhere in the world where Coins.co.th facilities or our service providers are located, and we protect it by maintaining physical, electronic and procedural safeguards. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
We store our customers’ personal information securely throughout the life of the customer’s Coins.co.th Account. Coins.co.th will retain your personal information for a minimum of ten years or as necessary to comply with our legal obligations or to resolve disputes.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
- Provide Coins.co.th services and customer support you request;
- Process transactions and send notices about your transactions;
- Resolve disputes, collect fees, and troubleshoot problems;
- Prevent potentially prohibited or illegal activities;
- Customize, measure, and improve Coins.co.th services and the content and layout of our website and applications;
- Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences; and
- Compare information for accuracy and verify it with third parties.
We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to so limit the use of your personal information, certain features or Coins.co.th Services may not be available to you.
We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize Coins.co.th services, content and advertising.
How we share personal information with other Coins.co.th users
To process your payments, we may share some of your personal information with the person or company that you are paying or that is paying you. Your contact information, date of sign-up, the number of payments you have received from verified Coins.co.th users, and whether you have verified control of a bank account are provided to other Coins.co.th users who you transact with through Coins.co.th. In addition, this and other information may also be shared with third parties who may provide, upon your authorization, ancillary services which access your Coins.co.th Account. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to facilitate your transactions using Coins.co.th services.
If you use your Coins.co.th account to transfer bitcoin in connection with the purchase or sale of goods or services, we or you may also provide the seller with your shipping address to help complete your transaction with the seller. The seller is not allowed to use this information to market their services to you unless you have agreed to it. If an attempt to pay your seller fails, or is later invalidated, we may also provide your seller with details of the unsuccessful payment. To facilitate dispute resolutions, we may provide a buyer with the seller’s address so that goods can be returned to the seller.
We work with third parties, including merchants, to enable them to accept or facilitate payments from or to you using Coins.co.th. In doing so, a third party may share information about you with us, such as your email address or mobile phone number to inform you that a payment is sent to you or when you attempt to pay that merchant or through that third party. We may use this information to confirm that you are a Coins.co.th customer and that bitcoin as a form of payment can be enabled, or where a payment is sent to you, to send you notification that you have received a payment. Also, if you request that we validate your status as a Coins.co.th customer with a third party, we will do so. Please note that merchants you buy from and contract with have their own privacy policies, and Coins.co.th cannot be held responsible for their operations, including, but not limited to, their information practices.
How we share personal information with other parties
We may share your personal information with:
- Service providers under contract who help with parts of our business operations such as fraud prevention, bill collection, marketing, and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
- Financial institutions with which we partner.
- Companies that we plan to merge with or be acquired by.
- Law enforcement, government officials, or other third parties when:
- We are compelled to do so by a subpoena, court order or similar legal procedure; or
- We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement.
- Other third parties with your consent or direction to do so.
Coins.co.th will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.
If you establish a Coins.co.th account indirectly on a third party website or via a third party application, any information that you enter on that website or application (and not directly on a Coins.co.th website) will be shared with the owner of the third party website or application and your information may be subject to their privacy policies.
We will notify you of material changes to this policy by updating the last updated date at the top of this page. It is recommended that you visit this page frequently to check for changes.
How you can access or change your personal information
How you can contact us about privacy questions
Should you have questions or concerns regarding this policy or should you have a complaint please feel free to contact us on our support page or by writing to us at firstname.lastname@example.org.