User Agreement

Effective Date: December 1st, 2013.


This User Agreement (“Agreement”) is a contract between you and and applies to your use of services. You must read, agree with and accept all of the terms and conditions contained in this Agreement.

This is an important document which you must consider carefully when choosing whether to use services.



By signing up to use the account through the website, the API, and/or any associated websites or mobile applications (collectively the “ site”), you agree to comply with and be legally bound by this Agreement, as revised from time to time. If you do not agree to any of the terms set forth in this Agreement, or any subsequent modification to the Agreement, you may not access or use any of the services.

We may amend or modify this Agreement by posting on the site or emailing to you the revised Agreement and the revised Agreement shall be effective at such time. We may (a) modify or discontinue any portion of the services, and (b) suspend or terminate your access to, services, at any time, and from time to time, without notice to you in certain, limited circumstances described herein. You agree that we shall not be liable to you or any third party for any modification or termination of the Services, or suspension or termination of your access to the Services, except to the extent otherwise expressly set forth herein.

Please note the following risks of using services:

  • Digital currency purchased using a bank account or credit card may be reversed at a later time, for example, if such a payment is subject to a chargeback, reversal, claim or is otherwise invalidated.
  • A digital currency transaction may be unconfirmed for a period of time (usually less than one hour, but up to one day) and never complete if it is in a pending state.
  • You agree that disputes between you and will be resolved by binding, individual arbitration and you waive your right to participate in a class action lawsuit or class-wide arbitration.
  • Holding digital currency is high risk. The price or value of digital currency can change rapidly, decrease, and potentially even fall to zero, and could cause large losses. Please consider carefully before purchasing or holding digital currency, taking into consideration your financial circumstances.


1. Our Relationship with You.

1.1 helps you make payments to and accept payments from third parties. also provides a digital currency wallet service where you can store your digital currency. also allows users to buy and sell digital currency. is an independent contractor for all purposes. does not have control of, or liability for, the products or services that are paid for with services. We do not guarantee the identity of any user or other party or ensure that a buyer will complete a transaction. is not a money transmitter. assists its users in digital currency transactions.

1.2 Your Privacy: Protecting your privacy is very important to Please review our Privacy Policy in order to better understand our commitment to maintaining your privacy, as well as our use and disclosure of your information.

1.3 Privacy of Others; Marketing: If you receive information about another user through services, you must keep the information confidential and only use it in connection with services. You may not disclose or distribute a user’s information to a third party or use the information for marketing purposes unless you receive the user’s express consent to do so. You may not send unsolicited email to a user through

1.4 Intellectual Property: “” and all logos related to services are either trademarks, or registered marks of or its licensors.

1.5 Password Security and Keeping Your Email and Address Current: You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs), or any other codes that you use to access services. You are responsible for keeping your email address up to date in your account Profile.

1.6 Notices to You: You agree that may provide you communications about your account and services electronically.

1.7 Notices to We prefer receiving notices to electronically through our support system at Paper notifications can also be sent to See our contact page for our mailing address.

1.8 All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.


2. Accounts.

2.1 Eligibility: To be eligible to use the services, you must be at least 18 years old (or the applicable age of majority and contractual capacity).

2.2 Multiple Accounts. Accounts are personal and non-transferable. By using, you agree that you will not create more than one Account, and that we may, without notice, close or suspend any or all of the Accounts of a Member who has, or whom we reasonably suspect has, opened multiple Accounts.

2.3 Identity Authentication: If you wish to buy or sell digital currency through, you authorize, directly or through third parties, to make any inquiries we consider necessary to validate your identity.

2.4 Third Party Applications: If you grant express permission to a third party to connect to your account, either through the third party’s product or through, you acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of any of your responsibilities under this Agreement. Further, you acknowledge and agree that you will not hold responsible for, and will indemnify from, any liability arising from the actions or inactions of this third party in connection with the permissions you grant. You may change or remove these permissions at any time from the Account Settings (API) page.

2.5 Taxes: It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction.

2.6 Your account with us is not a bank account. Our services are not financial instruments. No interest will be paid on any funds or currency you use to purchase or trade for any other currency, and such currency is not insured by the company or any government agency.

2.7 Limitations: may delay an order if the customer has not provided personal identifying information, if it reasonably suspects that a customer is in violation of the Terms of Service, or if further personal identifying information is necessary to establish the identity of the customer (“KYC”). Until completion of such verification procedures, customers may experience delayed processing of digital currency transactions or conversion service transactions. will designate any such delayed transaction as “pending,” and funds will not be available until the pending transaction is completed. reserves the right to refuse to process, cancel, or to reverse any customer transaction (i) as required by law, (ii) in response to a facially valid subpoena, court order, or other government order, or (iii) if reasonably suspects that the transaction is erroneous, or is in violation of the User Agreement.

2.8 Unsolicited Deposits: Unsolicited deposits into our bank account are subject to a processing fee of up to 3,000.00 Baht per incidence. reserves the right, at its own discretion, to either process or rejects such deposits and associated orders. Any reversal of funds will require adequate (as determined by proof of payment, identification of the payer, and proof of ownership of the originating account (where applicable).

Examples of unsolicited deposits include, but are not limited to: making a deposit without a corresponding order; check, wire, or other non-cash deposits; depositing an amount that substantially exceeds the order amount; placing an order after a deposit has been made; any type of deposit resulting in circumvention of account limits.

2.9 Wrong or Partial Beneficiary Details: A processing fee of up to 200.00 Baht per failed attempt may be assessed at’s discretion for orders which we are unable to complete due to wrong or partial beneficiary information.


3. Digital Currency

3.1 may cancel or reverse potentially high-risk buys or sells of digital currency, including those made using reversible payment methods. reserves the right to cancel or reverse any transaction regardless of whether it is under processing or completed.

Example of orders that maybe cancelled or reversed include, but are not limited to: orders with pricing error, orders with complaints raised or orders failed to receive payment within the given period.

3.2 does not cancel or reverse digital currency-to-digital currency transactions, as long as they are accepted and confirmed on the blockchain network.

3.3 keeps 100% of customer funds in storage. does not engage in fractional reserve lending.

3.4 In the event needs to retrieve funds from offline storage, there can be a delay in sending coins of up to 72 hours.

3.5 does not guarantee the value of digital currency. You acknowledge that the price or value of digital currency can change rapidly, decrease, and potentially even fall to zero. You acknowledge that holding digital currency is high risk. You agree to deliver the agreed upon payment for digital currency upon confirmation of an order, regardless of changes in digital currency value.

3.6 reserves the right to change the buy/sell limits and/or suspend trading activity on your account as we deem necessary.

3.7 Operation of Digital Currency Protocols. does not own or control the underlying software protocols which govern the operation of Digital Currencies available for buy/sell and/or supported through our platform. In general, the underlying protocols are open source and anyone can use, copy, modify, and distribute them. By using you acknowledge and agree (i) that is not responsible for operation of the underlying protocols and that makes no guarantee of their functionality, security, or availability; and (ii) that the underlying protocols are subject to sudden changes in operating rules (a/k/a “forks”), and that such forks may materially affect the value, function, and/or even the name of the digital currency you buy/sell at In the event of a fork, you agree that may temporarily suspend operations (with or without advance notice to you) and that may subsequently, in its sole discretion, (a) configure or reconfigure its systems or (b) decide not to support (or cease supporting) the forked protocol entirely, provided, however, that you will have an opportunity to withdraw funds from the platform. You acknowledge and agree that assumes absolutely no responsibility whatsoever in respect of an unsupported branch of a forked protocol. will support only one fork of each digital currencies protocol which we determine, at our sole discretion, best reflects the consensus approach.

3.8  The services are available only in connection with those digital currencies that, in its sole discretion, decides to support. The digital currencies that supports may change from time to time. Under no circumstances should you attempt to use the services to store, send, request, or receive digital currencies in any form that are not supported by assumes no responsibility or liability in connection with any attempt to use services for digital currencies that does not support.

3.9 Digital Currency Transactions. processes purchases and/or sales of supported digital currencies according to the instructions received from its customers and we do not guarantee the identity of any user, receiver or other party. You should verify all transaction information prior to submitting instructions to Once submitted to a digital currency network, a digital currency transaction will be unconfirmed for a period of time pending sufficient confirmation of the transaction by the digital currency network. A transaction is not complete while it is in a pending state. Funds associated with transactions that are in a pending state will be designated accordingly, and will not be included in your Account balance or be available for transactions. may charge network fees (miner fees) to process a digital currency transaction on your behalf. will calculate the network fee in its discretion, although will always notify you of the network fee at or before the time you authorize the transaction.

3.10 securely stores all digital currency private keys in our control in a combination of online and offline storage. As a result, it may be necessary for to retrieve certain information from offline storage in order to facilitate a digital currency transaction in accordance with your instructions, which may delay the initiation or crediting of such digital currency transaction for 72 hours or more. You acknowledge and agree that a digital currency transaction facilitated by may be delayed.

3.11 Sending Digital Currency to Your THB Wallet. For customers receiving digital currency directly to their THB wallet using their bitcoin address, reserves the right to not process such conversion (for example, when such transaction exceeds our system limits), in which case, the funds will be remain in digital currency value and will be credited to the customer’s digital currency wallet.


4. Restricted Activities.

4.1 Restricted Activities: In connection with your use of services, other users, and third parties you will not: Violate any law, statute, ordinance, or regulation (for example, those governing financial services, controlled substances, or consumer protections); Intentionally try to defraud or other users; Infringe’s or any third party’s copyright, patent, trademark, or intellectual property rights; Provide false, inaccurate, or misleading information; Take any action that imposes an unreasonable or disproportionately large load on our infrastructure; or detrimentally interfere with, intercept, or expropriate any system, data, or information.


5. Disputes with

5.1 Indemnification: You agree to indemnify and hold, the officers, directors, agents, joint ventures, and employees, harmless from any claim or demand (including attorneys’ fees) arising out of your breach of this Agreement or your use of services.

5.2 Release of If you have a dispute with one or more users, you release (and officers, directors, agents, joint ventures, employees and suppliers) from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.

5.3 Disputes with If you think we have made an error, write to us at or email us at In your correspondence, you must give us information sufficient to identify you, your account, and the transaction on which you believe an error occurred. You must contact us within 30 days after the transaction occurred. Within 90 days of receiving your request, we must either correct the error or explain to you why we believe the transaction was correct.


6. Customer Cash-in.

6.1 may introduce you to third party customers or “tellers” for the purpose of cashing-in funds into your account. While we try to verify each teller, we will not assess the suitability, legality or ability of any third party cash-in providers and you expressly waive and release the company and/or its directors, officers and employees from any and all liability, claims or damages arising from or in any way related to the third party cash-in service provider. The company will not be a party to disputes, negotiations of disputes between you and such third party providers. Responsibility for the decisions you make regarding services offered via the software or service (with all its implications) rests solely with you. We will not assess the suitability, legality or ability of any such third parties and you expressly waive and release the company and/or its directors, officers and employees from any and all liability, claims, causes of action, or damages arising from your use of the software or service, or in any way related to the third parties introduced to you by the software or service.

6.2 Any references in the site, application or services to a customer being “verified” or “connected” (or similar language) only indicate that the Member has completed a relevant verification process, and does not represent anything else. Any such description is not an endorsement, certification or guarantee by about any customer, including of the customer’s identity and whether the customer is trustworthy, safe or suitable. Instead, any such description is intended to be useful information for you to evaluate when you make your own decisions about the identity and suitability of others whom you contact or interact with via the application and services. We therefore recommend that you always exercise due diligence and care when deciding whether to trust a teller or to accept a cash-in request from a customer, or to have any other interaction with any other customers.


7. General Provisions.


7.2 No Warranty: SERVICES ARE PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OF WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY., THE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES AND SUPPLIERS OF SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. does not have any control over the products or services that are paid for with services and cannot ensure that a buyer or a seller you are dealing with will actually complete the transaction or is authorized to do so. does not guarantee continuous, uninterrupted or secure access to any part of’s services, and operation of our site may be interfered with by numerous factors outside of our control. will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner, but makes no representations or warranties regarding the amount of time needed to complete processing because services are dependent upon many factors outside of our control, such as delays in the banking system or the U.S. or international mail service. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to you. This paragraph gives you specific legal rights and you may also have other legal rights that vary from state to state.

7.3. Export Controls & Sanctions: The services and the supply of digital currency through the site is subject to Thailand, international export controls and economic sanctions requirements. By acquiring any such items through the site, you represent and warrant that your acquisition comports with and your use of the item will comport with those requirements. Without limiting the foregoing, you may not acquire Digital currency or any of the services through the site if: (1) you are in, under the control of, or a national or resident of Cuba, Iran, North Korea, Sudan or Syria or any other country subject to United States embargo, UN sanctions, HM Treasury’s financial sanctions regime, or if you are on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Commerce Department’s Denied Persons List, Unverified List, Entity List HM Treasury’s financial sanctions regime; or (2) you intend to supply the acquired Digital currency or services to Cuba, Iran, North Korea, Sudan or Syria or any other country subject to United States embargo or UN sanctions (or a national or resident of one of these countries), or to a person on the Specially Designated Nationals List, Denied Persons List, Unverified List, Entity List, or HM Treasury’s financial sanctions regime.

7.4 Sanctions Compliance. is prohibited from providing services or entering into relationships with certain individuals and entities. In the event that is required to block assets associated with your account in accordance with a sanctions program, or other similar government sanctions programs, may (i) deactivate or cancel your digital currency wallet(s) or block user activity, (ii) transfer funds from your digital currency wallet(s) to an originating source or to an account specified by authorities, or (iii) require you to transfer your digital currency from your digital currency wallet(s) within a certain period of time. is not responsible for any losses, whether direct or indirect, that you may incur as a result of our complying with applicable law, the guidance or direction of any regulatory authority or government agency, or any writ of attachment, lien, levy, subpoena, warrant or other legal order.

7.5 Computer Viruses. We shall not bear any liability, whatsoever, for any damage or interruptions caused by any computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from Always log into your account through the site to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice.


8. No Foreign Currency Exchange

8.1 The customer must agree to never exchange digital currency purchased from for any currency other than Thai Baht. The customer must also guarantee that any digital currency the customer sells to have never been involved in exchange with any currency other than Thai Baht. In such case, no matter what type of foreign currency was involved, your action may be considered as dealing with foreign currency payment, and fall under the scope of jurisdiction of Ministerial Regulations No.1:3 (1954), as specified by the Exchange Control Act (1942).


Policy on Customers from the State of New York

In light of the recent New York “Bit License” regulations we have regretfully decided to no longer service customers who are either residents of, or are located in the state of New York.

By signing up for an account with us or by using any of our products and services, you confirm that you are not a New York State resident or New York State legal entity, and that you will not be using our services from the State of New York.


Appendix 1: Prohibited Businesses and Prohibited Use

The following categories of businesses, business practices, and sale items are barred from services (“Prohibited Businesses”). By opening a account, you confirm that you will not use services in connection with the following businesses, activities, practices or items:

  1. Operating as an unlicensed money transmitter, money service, payment service provider, e-money, or any other financial services business which requires licensure, including but not limited to exchanges of virtual currencies, sales of money orders or traveler’s checks and escrow services
  2. Counterfeit products or any product or service that infringes upon the copyright, trademark, or trade secrets of any third party
  3. Stolen goods
  4. Narcotics, controlled substances, prescription and pharmaceutical services, drug paraphernalia, or any substances designed to mimic illegal drugs
  5. Gambling, except where permitted by
  6. Sports forecasting or odds making
  7. Prostitution or illegal escort services
  8. Violent acts towards self or others, or activities or items that encourage, promote, facilitate or instruct others regarding the same
  9. Funding any of the items included on this Prohibited Businesses list
  10. Extortion, blackmail, or efforts to induce unearned payments
  11. Unlicensed sale of firearms and certain weapons
  12. Engaging in deceptive marketing practices
  13. Any business that violates any law, statute, ordinance or regulation

You may not use your account to engage in the following categories of activity (“Prohibited Use”). By opening a account, you confirm that you will not use your account to do any of the following:

  1. Violate or assist any party in violating any law, statute, ordinance, regulation or any rule of any self-regulatory or similar organization of which you are or are required to be a member (for example, those laws, rules, regulations governing financial services, controlled substances, or consumer protections);
  2. Partake in a transaction which involves the proceeds of any unlawful activity;
  3. Partake in any transaction involving online gambling except where permitted by;
  4. Defraud or attempt to defraud or other users;
  5. Infringe upon’s or any third party’s copyright, patent, trademark, or intellectual property rights;
  6. Provide false, inaccurate or misleading information;
  7. Take any action that imposes an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information;
  8. Interfere with another individual’s or entity’s access to or use of any of the services;
  9. Defame, abuse, harass, stalk, threaten or otherwise violate or infringe the legal rights (such as, but not limited to, rights of privacy, publicity and intellectual property) of others;
  10. Publish, distribute or disseminate any unlawful material or information;
  11. Transmit or upload any material to the site that contains viruses, trojan horses, worms, or any other harmful or deleterious programs;
  12. Harvest or otherwise collect information from the site about others, including without limitation email addresses, without proper consent;
  13. Act as a payment intermediary or aggregator or otherwise resell any of the services, unless expressly authorized by in writing;
  14. Transfer any rights granted to you under this Agreement;
  15. Use the account information of another party to access or use the site, except in the case of specific merchants and/or applications which are specifically authorized by a user to access such user’s account and information;
  16. Otherwise attempt to gain unauthorized access to the site, other accounts, computer systems or networks connected to the site, through password mining or any other means; or
  17. Engage in transactions involving items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the law.
  18. US Residents are prohibited from using for money transmission or to conduct any other financial activity requiring licensure or covered by regulations governing financial services.